Thank you for joining this Intel Community. If you have any further questions, please let us know. Repeat the process until you get the Microsoft Basic Display Adapter.Ĥ.Once you do, please proceed with the clean install of the latest graphics driver.ĥ.Once the latest driver has been installed, you may enable the internet connection again.
If it does, please remove it and restart your computer one more time. Go to the device manager and check if Windows installed another version of the graphics driver. Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.ģ.Restart your computer. Uninstalling the Intel Graphics Driver via the Device Manager Method To do this, please follow the steps on the link below under these sections: Now, for testing purposes, you may install the latest Windows* DCH driver version following these steps.īased on the report attached, you are using non-DCH (legacy driver).ġ.Disconnect your unit from the internet.Ģ.Uninstall both the Intel Graphics driver and the Intel Display audio driver. We noticed that the game was running a little bit slow after installing the new driver. **Note: We tested the game using default values. Result: Game does not crash when going into the "Loot" tab or navigating through different maps. The cursor is still visible and the unit has to be cold rebooted. Result: Game crashes and displays a black screen when navigating to the "Loot" tab. For testing purposes, we installed Heroes of the Storm (Blizzard) in an Intel® NUC Kit NUC7i3BNK.
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